A clear path to working together
Describe the issue
Share the website address, symptoms, timing and goal. Passwords are not needed in your first message.
Agree on requirements
An engineer confirms the environment and scope, explaining any paid diagnosis in advance.
Approve the quote
Confirm fees, deliverables, expected timing, cancellation and follow-up support terms.
Payment & Authorization
Confirm payment through an officially available payment method, then agree on any necessary access permissions.
Work together
Work within scope. Discuss additional issues before adding chargeable work.
Delivery & Feedback
Review results and verification records, and confirm outstanding items and removal of access.
How we handle these situations
Additional work is needed
Explain the added scope and quote first. Start the extra work only after your confirmation.
Read our quoting principlesRemote access is needed
Confirm the device, scope and time limit. Revoke temporary access when the session ends.
View the authorization processThe result needs correction
Discuss the agreed acceptance criteria and distinguish corrections from new requirements.
Read the acceptance guideAbout this service process
This page describes the planned workflow. Online tickets and payments are still being built. Check the contact page for currently available channels.